Christmas and New Year Opening Hours

Christmas Opening Hours 2023

System Insight would love to wish all our customers a very Happy Christmas and a fantastic New Year!

Office Hours during the Festive Season

Our office will be closed for the duration of the Christmas Period. Our website is available 24/7 during this time.

Ongoing Delivery problems

Over the last year we have seen increasing issues with delivery companies not meeting their delivery promises. A number of next day deliveries are not happening within the correct timescales. We have changed our delivery companies and now use DHL and UPS in order to give us a more robust service and although our costs have increased siginifcantly we have not passed these costs on to our customers and kept our carriage costs the same.

This has improved the situation but the fact remains that so many people order online these days and the courier companies often just can’t keep up. We therefore have had to change our next day delivery to usually next day and suggest that customers plan for this when ordering or use a before noon / AM service to improve the chances of a next day delivery.

We realise this isn’t an ideal situiation but feel it only fair to inform our customers so they can plan accordingly.

These issues are expected to be more frequent during the Christmas season.

Placing orders before the Christmas Period

• From Now until Christmas– We expect couriers to be very very busy, so make sure you order as soon as possible, as there may be delays. Next day delivery cannot be guaranteed.
• Last orders for Next Day Delivery: Wednesday 20th December
• Last 2-3 Day Delivery – Order by Monday 18th December
• Channel Islands, Scotland, Northern Ireland and Territories – Order by Monday 18th December

Orders placed over the Christmas Period

For orders places over the Christmas and New Year period, payments will not be processed until we return in January (except orders paid by PayPal which is instant payment) when normal office hours will resume. So please do not expect delivery for your goods until your payment has been taken and our offices have re-opened. Our Next Day and our other delivery options will be resume after the Christmas / New Year break.