Delivery Information

We currently use DHL and UPS for all of our deliveries within the UK and we use a variety of couriers for delivery outside the UK.

Our cut off time for Next Day delivery is 2.45pm, any orders recieved after this time will be dispatched the next working day.

We ask all new customers to place their first order online and the order must be sent to the address that the credit or debit card is registered to, subsequent orders can be shipped to alternative addresses, if required.

• Insurance
  • When shipping printers and high value goods with our chosen couriers, our shipping costs include insurance for that item.
• For delivery outside the UK
  • We can ship to almost any address in the world, subject to any restrictions that may apply for shipping to international destinations.
  • When you place an order, we will estimate shipping and delivery dates for you based on the products ordered. Shipping quotes are based on weight and size per consignment. We will email you with a shipping quote once we have received the price from the couriers.
• Product weights
  • The weight of any item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up.
• Receiving damaged items
  • You have up to 24 hours to claim for damaged goods received from the courier. If we are informed of any damage more than 24 hours after delivery, we may not exchange or refund for the damaged items and we may not be able to claim from the courier. Please note that we use a 3rd party courier. Please check all goods when they are delivered and check all packaging before you sign for the courier. If your goods are damaged in transit, there is usually noticeable damage on the outside of the box, especially with printers. Even if there is no damage, you must always test your goods as soon as possible as we are unable to rectify any problems outside of office hours and we need to be informed of any damage to your order within 24 hours to be able to make a claim. If you do not tell us within this time, then any refund or replacement may be delayed or invalid. If you are unsure of possible damage to goods in transit, always photograph the goods as you receive/unpack them as this helps with any damage claims. If you do not tell us within 24 hours then any refund or replacement may be delayed or invalid.