Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Any other reason, return shipping costs will be the sole responsibility of the customer.

Sometimes we may have to part ship your order. We do not always inform you that your goods will be part shipped, as typically we will send the remainder of your order shortly. We will not refund shipping costs if you are unhappy with an order because it has been part shipped. 

Shipping costs for returning goods are the responsibility of the customer.

Please contact our office on 01329 835500 to discuss your return.

All returning items must be sent to: Insight House, Waltham Business Park, Brickyard Road, Swanmore, Southampton. SO32 2SA