Buy With Confidence
Your peace of mind guaranteed with completely safe on-line shopping
How can someone be sure that the company they are dealing with is fair and honest, and complies not only with the letter of the law, but more importantly with its spirit?
Almost everyone knows that your Local Trading Standards office is the place to
go when things go wrong; their responsibilities are to ensure that the consumer
is dealt with in a fair, honest and legal manner.
The Buy With Confidence scheme
is intended to raise standards of fair trading by approving local businesses, and
recommending them to consumers.
We have been assessed since 2002, shortly after the scheme started, and were approved under the scheme.
"The Buy With Confidence website is a list of approved firms. These firms have been approved by Hampshire Trading Standards Service under the Hampshire Regulatory Service's Business Standards Partnership scheme and agree to provide reliable and quality service." - quoted from Hampshire County Council Website www.buywithconfidence.info
Note: As at 1st November 2008 (when this page was last updated) there were NO unresolved consumer complaints to Trading Standards since System Insight gained membership.
Which Webtrader Scheme - Update
Many customers will be aware that we used to display the Which Webtrader logo; this scheme was closed by Which in January 2003. Details of our membership are shown below, reproduced from an email from Which Webtrader.
A Total of *ONE* valid complaint, (which was resolved the same day), in almost three years of membership.
x1 point of contact (complaint) - Faulty Goods - 15 days to resolve - Trader advises returned goods weren't purchased from their site. - Trader has sent letter to Customer confirming this.
x1 point of contact (complaint) - Refund - Resolved same day.
x0 points of contact (no complaints).