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Home> Professional Dye Sublimation> Kodak 9810 - Your questions answered

Kodak 9810 - Your questions answered
FAQ's to help you learn about this quality photo printer

Kodak 9810 Product Overview

Kodak 9810 Product Specifications

Kodak 9810 PDF Data Sheet

Printer Drivers, Firmware Upgrades & Downloads

Pricing & Consumables

High Quality Professional Dye Sublimation Photo Printer

Please find below some of the more frequent questions asked by customers, if your question is not answered then simply contact us and we'll do our best to help.

What is the KODAK PROFESSIONAL 9810 Digital Photo Printer?
The KODAK PROFESSIONAL 9810 Digital Photo Printer is a low-priced roll-fed, dye sublimation printer designed for printing high-quality, professional images and proofs on-demand.

How does the 9810 Digital Photo Printer compare to other KODAK Thermal Printers?
The 9810 Printer is based on the same technology as Kodak's other thermal printers. And whereas the 1400 and 8500 Digital Photo Printer were designed for low-volume desktop applications, the 9810 Printer is a roll-fed printer that prints continuous 8x10-inch (20x25 cm) images in 39 seconds. It also has a 300-print per roll capacity to support high-volume retail, event, and specialty applications, and higher throughput. The 9810 prints borderless images, eliminating the need for manual trimming.

What are the key features of the KODAK 9810 Printer?
Printing process: thermal dye transfer Print quality: continuous tone, 300 dpi Print time: 45 seconds for the first 8x10-inch (20x25 cm) image, 39 seconds for subsequent 8x10-inch (20x25 cm) prints. 50 seconds for the first 8x12-inch (20x30 cm) and 44 seconds for subsequent 8x12-inch (20x30 cm) prints. Roll fed: 300 8x10s (20x25 cm) per roll, 250 8x12s (20x30 cm) per roll Surface finish: glossy Computer interface: USB 2.0 or 1.1 standard USB with slower performance.

What is included with the printer?
The printer comes with an operator's manual, quick start guide, a USB 2.0 cable and printer driver CD.

Will I need additional items?
Media Kits (paper and ribbon) are sold separately.

Does the computer that is connected to the printer need to be dedicated to printing or can it run other software?
The computer does not need to be dedicated to printing. The KODAK 9810 Printer is designed to connect to a computer running from WINDOWS 2000 or WINDOWS XP Systems.

How does the printer connect to a computer?
The printer is connected with a USB 2.0 cable.

What media can be used with the printer?
The KODAK PROFESSIONAL EKTATHERM 9810S Digital Print Kit/Glossy [300 prints for 8x10s (20x25 cm)] and KODAK PROFFESSIONAL EKTATHERM 9810L Digital Print Kit/Glossy [250 prints for 8x12s (20x30 cm)].

Why is there no matte offering or MAC OS with the KODAK PROFESSIONAL 9810 Digital Photo Printer?
Kodak continue to evaluate many features and marketplace appeal, making the necessary trade-offs to arrive at the final product and targeted cost. Matte media and MAC OS, like other features, will continue to be evaluated.

Will media sold for use in the KODAK PROFFESSIONAL 8500 Digital Photo Printer work with the KODAK 9810 Printer?
No, the 9810 has its own paper and ribbon.

How many prints are in a full media load?
The printer holds enough media for 300 8x10-inch (20x25 cm) prints or 250 8x12-inch (20x30 cm) prints.

What is the maximum image size produced on the printer?
The maximum image size is 8x12 inches (20x30 cm).

Are the prints archivable?
Like other KODAK PROFFESSIONAL Printers using EKTATHERM Media, the prints made on the KODAK 9810 Printer will last a lifetime.

Will the KODAK 9810 Printer make borderless prints?
Yes, the KODAK 9810 Printer will make either 8x10- or 8x12-inch (20x25 cm or 20x30 cm) borderless prints.

What is the resolution of the KODAK 9810 Printer?
The print resolution is 300 dpi.

What is the warranty on the KODAK 9810 Printer?
There is a 12-month warranty with Advanced Unit Replacement (AUR).

What is the warranty on a KODAK PROFESSIONAL 9810 Digital Photo Printer?
The warranty for the system is for one year and it includes parts and labour.

Are extended warranty options available?
No. After the first year, all repairs will be charged on a per-repair basis.

What are the maintenance requirements for the KODAK PROFESSIONAL 9810 Digital Photo Printer?
We recommend that you clean the print head when you change the media and periodically vacuum dust out of the inside of the printer.

How often does the printer need calibrating? How easy is it to calibrate?
Calibration is not required at a specific usage interval. The calibration utility is provided to allow users to calibrate the printer with known targets or to deliver a specific colour tone effect. Kodak has found that, in almost all cases, users are satisfied with the factory calibration on KODAK thermal printers and do not need to calibrate the printer.

Do the printers support ICC profiles for colour management?
Yes, ICC profiles are included with the printer drivers.

Are ADOBE PHOTOSHOP Export Modules available?
ADOBE PHOTOSHOP Export Modules are not required or available. The 9810 Printer is designed as an open system that can be printed to by virtually any application. The system includes printer drivers for WINDOWS 2000, WINDOWS XP.

Is there a metallic paper option?
Metallic paper is not available.

Will it print on transparency material?
No, only EKTATHERM Paper is available for the printer.

What are the 9810 Printer's power supply requirements?
No special power, plumbing or environmental control equipment is required. The power supply is a universal supply rated for 100V-240V operation.

How much does the 9810 Printer weigh?
Unboxed, the printer weighs approximately 40 lbs. (18 kg).

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